To fix this issue:

  1. Windows - disable Controlled Folder Access

    1. Select Start > Settings > Update & Security > Windows Security > Virus & threat protection.
    2. Under Virus & threat protection settings, select Manage settings.
    3. Under Controlled folder access, select Manage Controlled folder access.
    4. Switch the Controlled folder access setting to On or Off.
  2. Mac
    1. Download and reinstall Examplify:
      https://wiki.nus.edu.sg/display/DA/Download+and+Install+Examplify
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