If you have scheduled the meeting in LumiNUS and Recorded to the Cloud, go to Past Sessions, click on the ... and click Publish Cloud Recording.
By default all cloud recordings will require sign in with NUS Zoom account to view.
To allow access for external viewers, you will need to enable it first. Follow this guide.
Sign in to your NUS Zoom web portal.
In the navigation menu, click Recordings.
You will see the list of cloud recordings that you had started.
Click More to access the download or delete the recording.
Click Share to display the recording link information and sharing settings, such as:
PC: C:\Users\User Name\Documents\Zoom\Session Title
Mac: /Users/User Name/Documents/Zoom/Session Title
Once converted, you can upload the MP4 file to your preferred video hosting site.
The conversion will be interrupted and caused an error if there is insufficient dis space or the laptop was shut down when conversion is in progress.
Check your "Disk space" and try and free up some space if it is low.
Do not convert local recording files by double-clicking the Zoom files.
Ensure you did not change the filename.
Follow the steps below to convert the files.
1. Sign in to the Zoom Desktop Client.
2. Click the Meeting tab.
3. Click the Recorded tab.
4. Select the meeting topic with the local recording.
5. Click the (...)
6. Click Convert.
Zoom Guide: https://support.zoom.us/hc/en-us/articles/201362753-Local-Recording-Fails-To-Convert
If you still need help, share the file via nBox and share it with the Webconferencing Helpdesk.
The one who schedule and host the session can check the Web Portal.
Click on Recordings > Cloud Recordings or Local Recordings.
It could also be that another participant was actually recording the meeting. Could be another host or another participant that you had granted permission to record. If this is the case, then it will record to their computer.