Go to http://turnitin.com/self-service/support-wizard.html.

Choose Instructor (if you are staff) or Student from the How do you use Turnitin? drop-down list.

Choose the most appropriate option for I need help with...

Choose the most appropriate option for Just a little more information.

Click Find Answer.

Depending on your responses, you may be presented a solution.

If the answer is of assistance, click Problem Solved.

If the answer is of no help, click Raise a Ticket.

Fill in the fields.

If you used Turnitin via IVLE:

• Choose Open API for Select if you use a learning management system or portal
• Choose Open API for Which plugin?

Click Send Ticket.