Read about changes to CIT & LumiNUS support channels.

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What is ZOOM?

Zoom is a web conferencing tool that unifies cloud video conferencing, online meetings, and collaboration in an easy to use platform.
Zoom's extensive features, compatibility with desktop and mobile devices and H.323 room system, allows participants to have a rich web conferencing experiences with both NUS and external users.

Allows you to conduct Online Meetings

  • HD video and high quality audio
  • Up to 100 video participants
  • Screen sharing and full suite of collaboration features
  • Easy start and join

Allows you to conduct Online Training

  • Co-annotation and whiteboarding
  • Attention indicator
  • Video breakout rooms
  • Local MP4 recordings

Comparison of WebEx and Zoom

 Brief Comparison

Brief Comparison


Skype for Business App

WebEx

Zoom

Participant Size

Small to medium group meeting.

Small to medium group meeting.
More than 10 can conduct webinar format.

Small to medium group meeting.
More than 10 can conduct webinar format.

VOIP Audio Support

Yes

Yes

Yes

Telephone Support

Yes

No (By request)

Yes (International)

Mobile devices

Yes

Yes

Yes

Schedule Meeting

Outlook Calendar
or
Skype for Business App (contact list)

Outlook Calendar only by named host
or
web portal.

Web portal
or
via Zoom App.

How Attendees Join

Use URL given in email invitation.
Launch Skype Business App or Lync Web App.

Use URL given in email invitation.
Launch Web plugin.

Use URL given in email invitation.
Launch Web plugin.

Screen Sharing

Yes

Yes

Yes

Polling

No

Yes

Yes

Direct MP4 Recording

No

WebEx proprietary format.
Converter needed for MP4/WMV.

Yes. To Presenter’s local computer only.

LiveStream (YouTube/Facebook)

No

No

Yes (By request)

 Detailed Comparison

Detailed Comparison

Administration

Skype for Business 2016

WebEx/Zoom

NUS Directory Contact Integration

Yes

Not enabled

Schedule Meeting

Via
1) Outlook Calendar
2) Meet Now in App

Via Web Portal

How internal attendees join?

NUS or Skype Contact List
Launch via App.

URL in email invitation.
Web browser client.

How external attendees join?

URL in email invitation.
Web browser client.

URL in email invitation.
Web browser client.

Online Presence in Contact List

Yes

No. (Zoom yes, if installed and added.)

Participant Registration

No

Yes

Session Password Access

No

Yes

Attendance Report

No

Yes

24 x 7 support for all end users

No

Yes




Collaboration/Interface Features

Skype

WebEx/Zoom

Instant Messaging (IM)

Yes
Contact List window is the default interface for all registered users.

No

Contact List window only available for account holders.
Open meeting session first to chat with external.

Audio

Yes
(Phone Bridge depends)

Yes
(Domestic/International Toll)

Webcam Video

Yes

Yes

Lock On One Video (Persistent)

Yes

Yes

Presentation

Yes

Presenter leads the session

Annotation

Limited to whiteboard and ppt

Yes, even desktop.

Text Chat

Yes

Yes

File Transfer

Yes

Yes. Presenter control.
(ZOOM, for security purposes, File Transfer is disabled in webinar and when end-to-end encryption is enabled.)

Mute Attendees

Yes

Yes

Polling

No

Yes

Attention Indicator

No

Yes

Raise hands

No

Yes

Breakout Group

No

Yes

Recording

Seems to be disabled now.

Yes. Default local computer only.
(Recording disabled for high risk accounts)

Who is it for?

Zoom is ideal for online classes, meetings, events, webinars and interviews. 
Click to watch the video.

Download

Download Zoom Mobile Apps for iPhone or Android
Download Zoom Client for Meetings
Join a Test Meeting

Video Guides

Scheduling and Joining

Audio, Video & Sharing

Advance

Additional Information

  1. Only hosts need a Zoom account to schedule a session. Participants and attendees do not require a Zoom account to join a scheduled Zoom session.

  2. Max number of participants per session is 100.

  3. A meeting host/presenter is able to mute or remove anyone from a session if required.

  4. To share YouTube clips, share the browser window, select Share computer sound and click Optimize for full-screen video clip.

  5. Becoming the Host

     for Zoom sessions scheduled in LumiNUS

    When you schedule a session in LumiNUS, you will need to Reclaim Host Role to gain control of the session.

    Click on Participants. Then click on Claim Host. Type in the session's 6 digit Host Key.

  6. Additional user guides can be found on the Zoom support site.

Contact Us

Email us at citbox7@nus.edu.sg.

Special Requests

  • PRO Account for Group Call beyond 40mins
    Zoom offers a full-featured Basic Plan for free with unlimited meetings. The Basic plan has a 40 minutes time limit on meetings with three or more total participants.
    If you need to do a group call with three or more particpants beyond 40 minutes, contact CIT so we can provide you with a PRO Account.
    (PRO Accounts which have not conduct a group call beyond 40 minutes, after three months will be deactivated, and switch to the Zoom BASIC account).