Change Password (if you still remember your old password)
Go to the NUS WebMail portal https://exchange.nus.edu.sg/passwordportal/
- Enter your student ID, the old password and the new password and click on "Submit".
Forgot Password (if you do not remember your old password)
- If you have not registered your mobile number in the NUS Education Records (EduRec) System, go to How do I register my mobile number in NUS EduRec?
- If you have registered your mobile number in the NUS Education Records System:
Step 1 – Submit the request
Fill in the information as required. Click on "Submit".
A One-Time-Password (OTP) will be sent to your mobile phone via SMS.
Step 2 – Retrieve the OTP
Step 3 – Enter the OTP
Step 4 – Receiving your temporary password
You will receive another SMS containing the first 8 characters of the temporary password within 1 – 2 minutes.
Append the last 4 numeric digits of your student number (Axxxxxxx) to the end of the string to form your temporary password.
Step 5 – Change the temporary password
Go to the NUS WebMail portal https://exchange.nus.edu.sg/ and click on "Change NUSNET Password".
Enter your student ID, the temporary password and the new password and click on "Submit".