Procedure to contact Turnitin:
Go to http://turnitin.com/self-service/support-wizard.html.
Choose Instructor: Turnitin Classic (if you are staff) or Student from the How do you use Turnitin? drop-down list.
Choose the most appropriate option for I need help with...
Choose the most appropriate option for Just a little more information.
Click Find Answer.
Depending on your responses, you may be presented a solution.
If the answer is of assistance, click Problem Solved.
If the answer is of no help, click Raise a Ticket.
Fill in the fields.
If you used Turnitin via IVLE:
- Choose LTI for Select if you use a learning management system or portal
- Choose LTI Tool for Which plugin?
- You can leave the Plugin version blank.
Provide them with the following information:
- Exact steps taken that led to encountering your issue or error.
- Full name and email address of user experiencing the issue or error.
Click Send Ticket.
