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Procedure to contact Turnitin:

Go to http://turnitin.com/self-service/support-wizard.html.

Choose Instructor: Turnitin Classic (if you are staff) or Student from the How do you use Turnitin? drop-down list.

Choose the most appropriate option for I need help with...

Choose the most appropriate option for Just a little more information.

Click Find Answer.

Depending on your responses, you may be presented a solution.

If the answer is of assistance, click Problem Solved.

If the answer is of no help, click Raise a Ticket.

Fill in the fields.

If you used Turnitin via IVLE:

  • Choose LTI for Select if you use a learning management system or portal
  • Choose LTI Tool for Which plugin?
  • You can leave the Plugin version blank.

Provide them with the following information:

  • Exact steps taken that led to encountering your issue or error.
  • Full name and email address of user experiencing the issue or error.

Click Send Ticket.

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