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titleCourse Description

Silver Generation Ambassadors (SGA) play a key role in promoting healthy ageing amongst seniors in Singapore by conducting preventive health visits to them in their homes. In this course, students will learn key concepts in volunteerism, and essential skills, such as communications, conflict management, outreach, persuasion, and motivation, to support their work as SGA. Students will engage seniors in assigned precinct, promote national support schemes and programmes, and encourage seniors to adopt good management practices for own health and well-being. This course is a collaboration with the Silver Generation Office (SGO), under the purview of Agency for Integrated Care (AIC).


Click here to view course trailer.

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titleLearning Outcomes

Through this course, students will:

  1. Understand fundamental concepts of volunteerism: motivation & benefits, roles & impact, and ethical & good volunteering
  2. Evaluate and apply general skills related to communications and collaboration, including empathy, active listening, conflict management, and self-awareness
  3. Evaluate and apply engagement and persuasion skills in the SGO BELIEF framework (Break ice, Explore situation, Listen with empathy, Inform to educate, Evaluate & assure, Follow-up), and the Transtheoretical Model of health behavioural changes
  4. Evaluate and apply the suitability of various national schemes to support seniors in healthcare; financial assistance; caregiving, home improvement & mobility; and retirement & care planning
  5. Synthesise reflexive learning to develop character and empathy, fostering personal effectiveness

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