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For INSTRUCTORS using Turnitin via
Log in to IVLELumiNUS.
Go to Files in your module.
In Edit Mode, go Go to the Turnitin submission folder where the issue occurs.
Click Helpdesk? on the top right.
Fill in the form and send the request.
Students do not have the Helpdesk link in Turnitin submission folders in IVLE. Please follow the instructions in the next section.
For ALL STUDENTS and INSTRUCTORS using Turnitin direct