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  1. If you have not registered your mobile number in the NUS Education Records (EduRec) System, go to How do I register my mobile number in NUS EduRec?

  2. If you have registered your mobile number in the NUS Education Records System:

    1. Go to https://myaces.nus.edu.sg/passwordreset

    2. Step 1 – Submit the request

      1. Fill in the information as required. Click on "Submit".

      2. A One-Time-Password (OTP) will be sent to your mobile phone via SMS.

                       

    3. Step 2 – Retrieve the OTP

                      

    4. Step 3 – Enter the OTP

                     

    5. Step 4 – Receiving your temporary password

      1. You will receive another SMS containing the first 8 characters of the temporary password within 1 – 2 minutes.

      2. Append the last 4 numeric digits of your student number (Axxxxxxx) to the end of the string to form your temporary password.

                    

    6. Step 5 – Change the temporary password

      1. Go to the NUS WebMail portal https://exchange.nus.edu.sg/ and click on "Change NUSNET Password".

      2. Enter your student ID, the temporary password and the new password and click on "Submit".