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Log in to IVLE. Go to Files in your module. In edit mode, go to the respective Turnitin submission folder where the issue occurs. Click Help Helpdesk? on the top right. Fill in the form and send the request. |
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Procedure to contact Turnitin: Go to http://turnitin.com/self-service/support-wizard.html. Choose Instructor: Turnitin Classic (if you are staff) or Student from the How do you use Turnitin? drop-down list. Choose the most appropriate option for I need help with... Choose the most appropriate option for Just a little more information. Click Find Answer. Depending on your responses, you may be presented a solution. If the answer is of assistance, click Problem Solved. If the answer is of no help, click Raise a Ticket. Fill in the fields. If you used Turnitin via IVLE:
Provide them with the following information:
Click Send Ticket. |