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What is TeamUp?

TeamUp is a team communication service provided by Mattermost hosted by CIT which allows all team communication to be in one place, easy-to-use, searchable and accessible anywhere. With this you can share messages and files across phones and PCs, with archiving and instant search. Click this link to get started

How can I access TeamUp?

TeamUp is available on all platforms and on the web.  

Click this link to get started on the web and create teams. Login using your NUSnet ID and password.

Native Applications:

  • Official iOS app by Mattermost (server link to join: https://teamup.nus.edu.sg)
  • Official Android app by Mattermost (server link to join: https://teamup.nus.edu.sg)

  • Desktop Clients: https://www.mattermost.org/community-applications
  • What are the features available?

    • Send messages and comments across public, private and 1-1 channels
    • Personalize Personalise notifications for unreads and mentions by source
    • Share files and images internally and externally
    • Drag, drop and tap to share files

      • Easy upload upload – Have all your files for business (PDFs, documents and spreadsheets) and media (images, audio and video) available over phones and PCs

      • Share with anyone

        – It’s

         – It’s easy to precisely permission file sharing to colleagues and groups within

        your organization

        your organisation as well as externally

      • Tag and

        Search

        Search 

        Organize

        Organise files by tags to recall them quickly and search for files by channel, sender, date and other attributes.

    • Search public and private channels for historical messages and comments
    • View recent mentions of your name, username, nickname, and custom search terms

    What is the different between TeamUp, Microsoft Teams and Skype for Business?

    Please refer to this comparison table

    How can I access TeamUp?

    TeamUp is available on the web and native apps:  

    Info

    Enter Server URL: https://teamupstu.nus.edu.sg

    Table of Contents
    maxLevel1


    Panel
    titleContact

    TeamUp Group

    teamup@groups.nus.edu.sg

    NUS Students & Staff:

    1. Go to https://teamupstu.nus.edu.sg
    2. Click NUS Account button and sign in with NUSNET ID and password.



    Non NUS Users:

    Contact teamup@groups.nus.edu.sg



    How do I create a new team?

    To start your own team, go to https://teamupstu.nus.edu.sg/select_team and select "Create a new team". 

    How is a team organized?

    Channels

    – Create

     – Create open channels by project, topic, or team to share conversations with anyone in the organization.

    Image Added

    Private Messages

    – Message

     – Message colleagues directly to discuss topics one-on-one.

    Private

    Groups 

    Channels – Create private

    groups

    channels to discuss sensitive information. No one knows about or can join closed channels without an invitation.

    Image Modified 

    How do I invite users into my team?

    After you have logged logging in, click on the 3 dots Menu and you should see 2 options: Main Menu (hamburger icon) and select Invite People:

    Image Added

    You can invite users to your team by:

    a) Send Email Invite: Enter email address and email the invitation directly. 

    b) Get Team Invite Link: Copy

    the team invite

    link

    from here

    and

    email

    send it to

    other

    the users

    to

    who should join.

  • Invite New Member: Put in the email and other details of the user and invite.
  • Image Removed

    Please note that you can only invite users with valid NUSnet ID's 


    How do I invite users into my "Private Channel" in a team?

    Choose your private channel and expand the dropdown to find the options to manage members of a group. 

    Image Added

    Note
    You can only invite users who are already part of the team into a private channel.

    How do I delete a team which I created?

    Users cannot delete a team through the current user interface. Please contact contact TeamUp support  support to help you with this.

     

    Panel
    titleContact

    TeamUp Group

    teamup@groups.nus.edu.sg

     

     

    Is the communication channel encrypted?

    Yes, the communication channel is encrypted by SSL (https://....

    Is it advisable to share confidential files?

    We will advice you to only share and store NUS Internal and public accessible documents. NUS confidential files should not be shared and stored on this service.

    Does this service support NUS 2FA?

    No. We are still evaluating this option. NUS users login using their NUSnet UserID and password.

    Are the files and communication threads backup?

    We do our regular backups on the communication threads and files but will discourage request for restore, etc.

    What is the maximum duration of history stored (both files and messages)?

    Files and communication threads are stored for a maximum duration of 1 year.

    Inactive teams will be removed after six months of no-activity before the start of every semester (i.e. last week of December and last week of July).