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For INSTRUCTORS using Turnitin via LumiNUS

Log in to LumiNUS.

Go to Files in your module.

Go to the Turnitin submission folder where the issue occurs.

Click Helpdesk on the top right.

Fill in the form and send the request.

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Students do not have the Helpdesk link in Turnitin submission folders in IVLE. Please follow the instructions in the next section.

For ALL STUDENTS and INSTRUCTORS using Turnitin direct

Go to http://turnitin.com/self-service/support-wizard.html.

Choose Instructor: Turnitin Feedback Studio (if you are staff) or Student from the How do you use Turnitin? drop-down list.

Choose the most appropriate option for I need help with...

Choose the most appropriate option for Just a little more information.

Click Find Answer.

Depending on your responses, you may be presented a solution.

If the answer is of assistance, click Problem Solved.

If the answer is of no help, click Raise a Ticket.

Fill in the fields.

Leave the following blank:

  • Select if you use a learning management system or portal
  • Which plugin?
  • Which plugin version?

Provide Turnitin with the following information:

  • Exact steps taken that led to encountering your issue or error.
  • Full name and email address of user experiencing the issue or error.

Click Send TicketGo to https://supportcenter.turnitin.com/s/contactsupport.

For Product, select Feedback Studio.

For User Type, select Instructor or Student, according to your role.

For Access Route, select LTI (for LumiNUS) or Website (for Turnitin.com).

Fill in the rest of the text fields with the requested information.

Click Submit.