- Users may find answers on their own as they are linked to to CIT Services, LumiNUS Staff and LumiNUS Student guides and CIT Services guides.
- We can quantify, monitor and improve our response times.
- Clear allocation of responsibility for tickets.
- Forms allow us to collect important information faster.
- Common issues can be handled via automation.
- Allows us to take a group approach to support rather than relying on individuals.