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What is ZOOM?

Zoom is a web conferencing tool that unifies cloud video conferencing, online meetings, and collaboration in an easy to use platform. Click to watch the video.
Zoom's extensive features, compatibility with desktop and mobile devices and H.323 room system, allows participants to have a rich web conferencing experiences with both NUS and external users.Allows you to conduct Online Meetings

Features:

  • Easy to launch and join with up to 300 participants
  • HD video and , high quality audio
  • Up to 100 video participants
  • using VOIP
  • Screen sharing and full suite of collaboration featuresEasy start and join

Allows you to conduct Online Training

  • Co-annotation and whiteboardingAttention indicatorwhiteboard
  • Video breakout rooms
  • Local MP4 recordings

Comparison of WebEx and Zoom

...

  • recording

Status
colourRed
title

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ANNOUNCEMENT

Brief Comparison

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Skype for Business App

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WebEx

...

Zoom

...

Participant Size

...

Small to medium group meeting.

...

Small to medium group meeting.
More than 10 can conduct webinar format.

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Small to medium group meeting.
More than 10 can conduct webinar format.

...

VOIP Audio Support

...

Yes

...

Yes

...

Yes

...

Telephone Support

...

Yes

...

No (By request)

...

Yes (International)

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Mobile devices

...

Yes

...

Yes

...

Yes

...

Schedule Meeting

...

Outlook Calendar
or
Skype for Business App (contact list)

...

Outlook Calendar only by named host
or
web portal.

...

Web portal
or
via Zoom App.

...

How Attendees Join

...

Use URL given in email invitation.
Launch Skype Business App or Lync Web App.

...

Use URL given in email invitation.
Launch Web plugin.

...

Use URL given in email invitation.
Launch Web plugin.

...

Screen Sharing

...

Yes

...

Yes

...

Yes

...

Polling

...

No

...

Yes

...

Yes

...

Direct MP4 Recording

...

No

...

WebEx proprietary format.
Converter needed for MP4/WMV.

...

Yes. To Presenter’s local computer only.

...

LiveStream (YouTube/Facebook)

...

No

...

No

...

Yes (By request)

...

titleDetailed Comparison

Detailed Comparison

...

Administration

...

Skype for Business 2016

...

WebEx/Zoom

...

NUS Directory Contact Integration

...

Yes

...

Not enabled

...

Schedule Meeting

...

Via
1) Outlook Calendar
2) Meet Now in App

...

Via Web Portal

...

How internal attendees join?

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NUS or Skype Contact List
Launch via App.

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URL in email invitation.
Web browser client.

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How external attendees join?

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URL in email invitation.
Web browser client.

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URL in email invitation.
Web browser client.

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Online Presence in Contact List

...

Yes

...

No. (Zoom yes, if installed and added.)

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Participant Registration

...

No

...

Yes

...

Session Password Access

...

No

...

Yes

...

Attendance Report

...

No

...

Yes

...

24 x 7 support for all end users

...

No

...

Yes

...

Collaboration/Interface Features

...

Skype

...

WebEx/Zoom

...

Instant Messaging (IM)

...

Yes
Contact List window is the default interface for all registered users.

...

No

Contact List window only available for account holders.
Open meeting session first to chat with external.

...

Audio

...

Yes
(Phone Bridge depends)

...

Yes
(Domestic/International Toll)

...

Webcam Video

...

Yes

...

Yes

...

Lock On One Video (Persistent)

...

Yes

...

Yes

...

Presentation

...

Yes

...

Presenter leads the session

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Annotation

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Limited to whiteboard and ppt

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Yes, even desktop.

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Text Chat

...

Yes

...

Yes

...

File Transfer

...

Yes

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Yes. Presenter control.
(ZOOM, for security purposes, File Transfer is disabled in webinar and when end-to-end encryption is enabled.)

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Mute Attendees

...

Yes

...

Yes

...

Polling

...

No

...

Yes

...

Attention Indicator

...

No

...

Yes

...

Raise hands

...

No

...

Yes

...

Breakout Group

...

No

...

Yes

...

Recording

...

Seems to be disabled now.

...

Yes. Default local computer only.
(Recording disabled for high risk accounts)

Who is it for?

Zoom is ideal for online classes, meetings, events, webinars and interviews. 
Click to watch the video.

Download

Download Zoom Mobile Apps for iPhone or Android
Download Zoom Client for Meetings
J
oin a Test Meeting

Video Guides

Scheduling and Joining

Audio, Video & Sharing

Advance

Additional Information

...

Only hosts need a Zoom account. Participants and attendees do not require a Zoom account to join a Zoom session.

...

A meeting host/presenter is able to mute or remove anyone from a session if required.

...

To share YouTube clips, share the browser window, select Share computer sound and click Optimize for full-screen video clip.

Becoming the Host

...

titlefor Zoom sessions scheduled in LumiNUS

When you schedule a session in LumiNUS, you will need to Reclaim Host Role to gain control of the session.

...

Info


  1. For the safety and privacy of our NUS community and friends when Zooming, please note:
    1. Enable "Only Authenticated Users can Join" is recommended. 
      Select "Sign in to Zoom for NUS Staff and Students only". 
      This will restrict so that only NUS Staff and Students with NUS Zoom accounts will be able to join the meeting. 
    2. Additional recommendation on Securing our Meetings.
    3. From 01 July 2020, all new Zoom Cloud Recordings will be set to: Only Authenticated Users can View.
      Viewers will have to sign in with their NUS Zoom account to watch the Zoom cloud recordings. External viewers will not be able to view the Zoom cloud recordings.
      Guide to share your Zoom cloud recording with external viewers.
  2. Changes on Zoom licenses for students

    Dear Students,

    We have changed how Zoom licenses are allocated in NUS. Students without teaching duties are no longer entitled to a licensed account as we have a limited number of licensed accounts. Students will be allocated basic accounts and can still schedule Zoom sessions for up to 40 minutes.

    If you are a student Teaching Assistant or need a Zoom licensed account to conduct certain events, let us know the module code / module coordinator and special event  here.

    Other alternatives: 

    ·       Microsoft Teams

    ·       Skype for Business Online Edition

    ·       Zoom Basic Plan has no time limit for 1-to-1 calls. Group calls has a 40mins time limit.

    Best Regards
    NUS Zoom Team



Sign In


Expand
titleNUS Zoom web portal [https://nus-sg.zoom.us]

Sign in first via the web portal to activate your NUS Zoom account

Expand
titleIf you have a previous Zoom Account that uses your NUS Email address

You will have received an email invitation to switch the account over. If you did not receive it, you can also terminate the previous account.

  1. Sign-in to https://www.zoom.us/signin
  2. Download any previous recordings that you have or meeting details that  you need.
  3. Click on Account Management > Account Profile and click on "Terminate my account".

  4. Go to https://nus-sg.zoom.us and sign in with your NUSNET ID and password.


  1. Go to https://nus-sg.zoom.us
  2. Click Sign-in.
  3. Sign in with your NUS ID and password.
    Image Added

  4. You have now activated your ZOOM account with NUS.
    You will be taken to a Zoom Portal on your browser where you can schedule a meeting.
  5. You can now schedule a Meeting using either the Zoom Portal, LumiNUS or the Zoom Client.



Expand
titleZoom Client [Sign in with SSO. Company Domain: nus-sg]
Info
titleActivate your NUS Zoom account

Please sign-in at https://nus-sg.zoom.us first to activate your NUS Zoom account.

Info
titleIf you have a previous Zoom Account that uses your NUS Email address

You will have received an email invitation to switch the account over. If you did not receive it, you can also terminate the previous account.

  1. Sign-in to https://www.zoom.us/signin
  2. Download any previous recordings that you have or meeting details that  you need.
  3. Click on Account Management > Account Profile and click on "Terminate my account".

  4. Go to https://nus-sg.zoom.us and sign in with your NUSNET ID and password.
  1. Download and install Zoom for:  Win  |  Mac.
  2. Launch Zoom.
  3. Click Sign In.

    Image Added

  4. Click the "Sign In with SSO" button.  Do not use the default sign in on the left.

    Image Added


  5. Click on I know the company domain.
    Type in nus-sg and click Continue.

    Image Added

  6. Sign in with your NUSNET ID and password.

    Image Added


Expand
titleMobile Devices [Sign in with SSO. Company Domain: nus-sg]


Include Page
Can I Join using my Android smartphone?
Can I Join using my Android smartphone?

Include Page
Can I Join using my iPhone or iPad?
Can I Join using my iPhone or iPad?


Schedule

Expand
titleLumiNUS

Include Page
LumiNUSstaff:How to create a meeting
LumiNUSstaff:How to create a meeting

Expand
titleNUS Zoom Web Portal [Full options]

Scheduling a Meeting via NUS Zoom's Web Portal

  1. Go to NUS Zoom Portal at https://nus-sg.zoom.us and click Sign In.

    Image Added

  2. Sign in with your NUSNET ID and password.

    Image Added

  3. Click Schedule a Meeting.

  4. Fill up the meeting information

    Expand
    titleWhat each option means...

    Note that some of these options might not be available if they were disabled and locked to the off position at the account or group level.

    • Topic: Enter a topic or name for your meeting.
    • Description: Enter in an option meeting description.
    • When: Select a date and time for your meeting. You can manually enter any time and press enter to select it. 
    • Duration: Choose the approximate duration of the meeting. This is only for scheduling purposes. The meeting will not end after this length of time.
    • Time Zone: By default, Zoom will use the time zone set in your profile. Click the drop-down menu to select a different time zone.
    • Recurring meeting: Check if you would like a recurring meeting (the meeting ID will remain the same for each session). This will open up additional recurrence options.
      • Recurrence: Select how often you need the meeting to recur: Daily, Weekly, Monthly, or No Fixed Time. It can recur up to 50 times. If you need more than 50 recurrences, use the No Fixed Time option.
      • The other recurrence options will depend on how often the meeting recurs. You can configure the meeting to end after a set amount of occurrences or have the recurring meeting end on a specific date.
    • Registration: Check this option if your meeting will require registration. Instead of a join link for your participants, you will be provided a registration link. If registration is required and the meeting is reoccurring, choose one of these options:
      • Attendees register once and can attend any of the occurrences: Registrants can attend all of the occurrences. All dates and times of the meeting will be listed and the registrant will be registered for all occurrences.
      • Attendees need to register for each occurrence to attend: Registrants need to register separately for each occurrence to attend. They can only choose one date and time on the registrant page.
      • Attendees register once and can choose one or more occurrences to attend: Registrants register once and can choose one or more occurrences to attend. They will need to select which dates and times they would like to attend and they will only be registered for those occurrences. They can choose multiple options.
    • Meeting ID: By default, Zoom sets it to Generate Automatically. Recommended for security purposes.
    • Require meeting password: You can select and input your meeting password here. Joining participants will be required to input this before joining your scheduled meeting.
    • Host Video: Choose if you would like the host video on or off when joining the meeting. Even if you choose off, the host will have the option to start their video.
    • Participant Video: Choose if you would like the participants' videos on or off when joining the meeting. Even if you choose off, the participants will have the option to start their video.
    • Audio Options: Choose whether to allow users to join using Telephone only, Computer Audio only, Telephone and Computer Audio (both), or 3rd Party Audio (if enabled for your account).
    • Dial in From: If Telephone or Telephone and Computer Audio is enabled for this meeting, click Edit to select the dial-in countries that you would like included in the invitation. By default, this includes your Global Dial-In Countries listed in My Meeting Settings.
    • Meeting Options
      • Enable join before host: Allow participants to join the meeting without you or before you join. 
      • Mute participants on entry: If join before host is not enabled, this will mute participants as they join the meeting. Participants can unmute themselves after joining the meeting. 
        Note: To mute all participants currently in a meeting, see the options to manage participants.
      • Enable waiting room: Allows the host to control when participants join the meeting by placing them in a waiting room.
      • Only authenticated users can join: Restrict access to the meeting so that only NUS staff and students signed-in using nus-sg.zoom.us can join.
      • Breakout room Pre-Assign: If you enable this option, you can pre-assign the group name and participants (friendly email address) by uploading a .csv file.
        Students will need to sign in before they join the session.
      • Record the meeting automatically: Check this if you want the meeting to be automatically recorded. Select if you want it to be recorded locally (to your computer) or to the cloud (nus-sg.zoom.us/recording).
      • Schedule For: If you have scheduling privilege for another user, you will be able to choose who you want to schedule for from the drop down.
      • Alternative Hosts: Enter the email address of another Zoom user who is Licensed, on your account to allow them to start the meeting in your absence.


    Image Added


Recommended to use the following options:

  1. Disable join before host:
    Prevent participants to join the meeting before you join.
  2. Enable Mute participants on entry:
    This will mute participants as they join the meeting. Participants can unmute themselves after joining the meeting. 
    Note: To mute all participants currently in a meeting, see the options to manage participants.
  3. Enable waiting room:
    Allows the host to screen participants by placing them in a waiting room first. Host then admits them into the meeting room.
  4. Enable Only authenticated users can join:
    Restrict access to the meeting so that only NUS staff and students signed-in with SSO Domain nus-sg can join.

    Click Save.

    Image Added

  5. Click on Outlook Calendar or Copy the invitation.

    Image Added

  6. Paste the invitation to an email for your guests or if it's for your class in LumiNUS, you can add to an Announcement, Learning Flow or Weblink.
    Remind participants not to share the link with anyone or anywhere.
  7. Download Zoom Client for your laptop:  Win  |  Mac 
  8. On the actual day, start and launch from the Zoom Client or NUS Zoom portal.

    Image Added
Expand
titleZoom Desktop Client [Limited Options]
  1. Launch the Zoom Desktop Client
  2. Click Sign-in with SSO. Domain is nus-sg.
  3. Sign in with your NUSNET ID and password.
  4. Click Schedule a Meeting.
    Image Added
  5. Fill up the information.

    Expand
    titlewhat the options mean...
    • Topic: Enter a topic or name for your meeting.
    • Start: Select a date and time for your meeting. You can start your meeting at any time before the scheduled time.
    • Duration: Choose the approximate duration of the meeting. This is only for scheduling purposes. The meeting will not end after this length of time.
    • Time Zone: By default, Zoom will use your computer's time zone. Click the drop-down menu to select a different time zone.
    • Meeting ID: By default, Zoom sets it to Generate Automatically. Recommended for security purposes.
    • Require meeting password: You can select and input your meeting password here. Joining participants will be required to input this before joining your scheduled meeting.
    • Video
      • Host: Choose if you would like the host video on or off when joining the meeting. Even if you choose off, the host will have the option to start their video.
      • Participant: Choose if you would like the participants' videos on or off when joining the meeting. Even if you turn off, the participants will have the option to start their video.
    • Audio: Choose whether to allow users to call in via Telephone only, Computer Audio only, Both, or 3rd Party Audio (if enabled for your account).
    • Calendar: Select a calendar service to add the meeting to and send out invites to participants.
    • Advanced Options: Click on the arrow to view additional meeting options.
      • Enable waiting room: Allows the host to control when participants join the meeting by placing them in a waiting room. 
      • Enable join before host: Allow participants to join the meeting without you or before you join. 
      • Mute participants on entry: If join before host is not enabled, this will mute participants as they join the meeting. Participants can unmute themselves after joining the meeting. 
        Note: To mute all participants currently in a meeting, see the options to manage participants.
      • Only authenticated users can join: Restrict access to the meeting so that only NUS staff and students signed-in using nus-sg.zoom.us can join.
      • Automatically record meeting: Check this if you want the meeting to be automatically recorded. Select if you want it to be recorded locally (to your computer) or to the cloud (nus-sg.zoom.us/recording).
      • Alternative hosts: Enter the email address of another Zoom user who is Licensed, on your account to allow them to start the meeting in your absence. Read more about Alternative Host.


    1. Recommended to use the following options:

      • Enable waiting room:
        Allows the host to control when participants join the meeting by placing them in a waiting room first.
      • Disable join before host:
        Prevents participants from joining the meeting without you or before you join.
      • Enable Mute participants on entry:
        This will mute participants as they join the meeting. Participants can unmute themselves after joining the meeting.  Note: To mute all participants currently in a meeting, see the options to manage participants.
      • Enable Only authenticated users can join: (This option not available on desktop client. Use the web portal for this option.)
        Restrict access to the meeting so that only NUS staff and students signed-in with SSO Domain nus-sg can join.


    Image Added

  6. Click Schedule.
  7. If you had selected Outlook Calendar, it will open a new meeting with the meeting details. You can then type in the participants email addresses.
  8. You can also go to Meetings to copy out the Invitation.
    Image Added
Expand
titleOutlook Plugin

Include Page
Can I use Outlook to invite?
Can I use Outlook to invite?

Download

Download Zoom for:  Win  |  Mac  |  Linux  |  iPhone  |  Android.
Once installed, join the Test Meeting and test your system.

Video Guides (by Zoom)

Scheduling and Joining

Basic Features

Advanced

Additional user guides can be found on the Zoom support site.

...

Contact Us

Email us at citbox7@nus.edu.sg.

Special Requests

...

Coming soon in March 2018. Schedule via IVLE. You can schedule a ZOOM session and conduct a virtual class with your students via IVLE. Use the Search field or Help button to find a solution.

FAQ

Expand
titleNUS Zoom FAQ

Include Page
FAQ for Zoom
FAQ for Zoom

Info
titleAlternative Platform

Besides Zoom, in NUS we have:

  1. Microsoft Teams for chat, file sharing and video meet (up to 250 participants).
  2. Skype for Business for meeting, sharing and instant messaging.
    (Note: All NUS Staff and Students have access to Office 365, Teams and Skype for Business with their NUSNET ID).