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What is TeamUp?

TeamUp is a team communication service provided by Mattermost hosted by CIT which allows all team communication to be in one place, easy-to-use, searchable and accessible anywhere. With this you can share messages and files across phones and PCs, with archiving and instant search.

How can I access TeamUp?

TeamUp is available on all platforms and on the web.  

 All NUS students who would like to use for projects and other communication among themselves please use https://teamupstudent.nus.edu.sg

All NUS Staff:

  1. If you would like to use this service for teaching and learning purposes, please use https://teamupstudent.nus.edu.sg
  2. For any other use cases, please use https://teamup.nus.edu.sg

P.S.

  • For https://teamup.nus.edu.sg, for NUSSTF users, please login using your NUSNET id and password, for other users please use your NUS email address and create a new account (Click on create account using "Email and password")
  • For https://teamupstudent.nus.edu.sg, for NUSSTU users, please login using NUSNET id and password, for other users, please use your NUS email address and create a new account (Click on create account using "Email and password")

Native Applications:

What are the features available?

  • Send messages and comments across public, private and 1-1 channels
  • Personalize Personalise notifications for unreads and mentions by source
  • Share files and images internally and externally
  • Drag, drop and tap to share files

    • Easy upload upload – Have all your files for business (PDFs, documents and spreadsheets) and media (images, audio and video) available over phones and PCs

    • Share with anyone

      – It’s

       – It’s easy to precisely permission file sharing to colleagues and groups within

      your organization

      your organisation as well as externally

    • Tag and

      Search

      Search 

      Organize

      Organise files by tags to recall them quickly and search for files by channel, sender, date and other attributes.

  • Search public and private channels for historical messages and comments
  • View recent mentions of your name, username, nickname, and custom search terms

How

do I create a new team?To start your own team click on "Create a new team" in https://teamup.nus.edu.sg/select_team or

can I access TeamUp?

TeamUp is available on the web and native apps:  

Info

Enter Server URL: https://teamupstudent.nus.edu.sg

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Panel
titleContact

TeamUp Group

teamup@groups.nus.edu.sg

NUS Students:

For projects and other communication among student groups: 

  1. Go to https://teamupstudent.nus.edu.sg
  2. Sign in with NUSNET ID and password.



NUS Staff (Faculty):

For chat in LumiNUS modules and any purpose of teaching and learning: 

  1. Go to https://teamupstudent.nus.edu.sg.
  2. Select "Create one now" to set up an account on TeamUp.
  3. Select "Email and Password". 
  4. Enter your NUS email address, chosen username and password.

How do I create a new team?

To start your own team, go to https://teamupstudent.nus.edu.sg/select_team and select "Create a new team". 

How is a team

organized

organised?

Channels

– Create

 – Create open channels by project, topic, or team to share conversations with anyone in the

organization

organisation.

Private Messages

– Message

 – Message colleagues directly to discuss topics one-on-one.

Private Groups – Create private groups to discuss sensitive information. No one knows about or can join closed channels without an invitation.

Image Modified

How do I invite users into my team?

After you have logged logging in, click on the 3 dots Menu and you should see 2 options: Main Menu (hamburger icon) and select 1 of the 3 options:

Image Added

a) Send Email Invite: Enter email address and email the invitation directly. 

b) Get Team Invite Link: Copy

the team invite

link

from here

and

email

send it to

other

the users

to

who should join. 

  • Invite New Member: Put in the email and other details of the user and invite.
  • Image Removed

    Please note that you can only invite users with valid NUSnet ID'sc) Add Member to Team: Search and add members with a valid NUSNET ID


    How do I invite users into my "Private Group" in a team?

    Choose your private group and expand the dropdown to fin d find the options to manage members of a group

    Please

    Note
    that you
    You can only invite users who are already part of the team into a private group.


    How do I delete a team which I created?

    Users cannot delete a team through the current user interface. Please contact contact TeamUp support  support to help you with this.

    Is the communication channel encrypted?

    Yes, the communication channel is encrypted by SSL (https://....

    Is it advisable to share confidential files?

    We will advice you to only share and store NUS Internal and public accessible documents. NUS confidential files should not be shared and stored on this service.

    Does this service support NUS 2FA?

    No. We are still evaluating this option. NUS users login using their NUSnet UserID and password.

    Are the files and communication threads backup?

    We do our regular backups on the communication threads and files but will discourage request for restore, etc.

    What is the maximum duration of history stored (both files and messages)?

    Files , and communication threads are stored for a maximum duration is of 1 year.

    Inactive teams will be removed after six months of no-activity before the start of every semester, Last  (i.e. last week of December and Last last week of July).

    Panel
    titleContact

    TeamUp Group

    teamup@groups.nus.edu.sg