Being exposed to information technology at a young age enables the users to have a better understanding to e-governance compared to the older generations. The older generations have yet to embrace the technological advances occurring around them or learnt the technological skills and used them to benefit them. With more than 50% of the population being skilled in technology, they have the ability to use e-governance services more efficiently. Though e-governance has been implemented in India few years ago in afew states, usage of e-governance is not increasing, as there is lack of motivation among the remaining states to implement e-governance.
Improvements to the current e-governance system can be made to meet the increasing needs of the consumer market. Rather than introducing complicated systems into the e-governance, more could be done to make the services more consumer-orientated. Through this, the service levels can be increased and the cost of the procedures can be reduced. For example, transaction services could be incorporated into service, which only provides information for its users. Shared services will increase efficiency and reduce the burden on the consumers. This serves as a platform for businesses to flourish and improve the economy of the country. Planning the shift in the system is time-consuming. However, with the integration of similar functions of various departments, the shift can take place more competently.