Procedure to contact Turnitin:
Go to http://turnitin.com/self-service/support-wizard.html.
Choose Instructor: Turnitin Feedback Studio (if you are staff) or Student from the How do you use Turnitin? drop-down list.
Choose the most appropriate option for I need help with...
Choose the most appropriate option for Just a little more information.
Click Find Answer.
Depending on your responses, you may be presented a solution.
If the answer is of assistance, click Problem Solved.
If the answer is of no help, click Raise a Ticket.
Fill in the fields.
Leave the following blank:
- Select if you use a learning management system or portal
- Which plugin?
- Which plugin version?
Provide Turnitin with the following information:
- Exact steps taken that led to encountering your issue or error.
- Full name and email address of user experiencing the issue or error.
Click Send Ticket.