• This is a year-long service-learning course. [GEN2061X is offered in Semester 1 of the Academic Year, and runs till the end of Special Term 2 of that Academic Year. GEN2061Y is offered in Semester 2 of the Academic Year, and runs till the end of Semester 1 of the next Academic Year.] However, you can complete the service component whenever you meet the required number of service hours. Thus, you can enrol in this course even if you may likely be away during one of the semesters or the Special Terms for SEP, overseas internship, LoA, etc.
  • If you intend to graduate at the end of AY2024/25, and wish to read GEN2061, you need to enrol in this course latest by Sem 1, AY2024/25.
  • Special Requirement: Singapore Citizen or Singapore Permanent Resident only, with valid SingPass account

Silver Generation Ambassadors (SGA) play a key role in promoting healthy ageing amongst seniors in Singapore by conducting preventive health visits to them in their homes. In this course, students will learn key concepts in volunteerism, and essential skills, such as communications, conflict management, outreach, persuasion, and motivation, to support their work as SGA. Students will engage seniors in assigned precinct, promote national support schemes and programmes, and encourage seniors to adopt good management practices for own health and well-being. This course is a collaboration with the Silver Generation Office (SGO), under the purview of Agency for Integrated Care (AIC).

Click here to view course trailer.

Learn more about the service-learning experience at:

Through this course, students will:

  1. Understand fundamental concepts of volunteerism: motivation & benefits, roles & impact, and ethical & good volunteering
  2. Evaluate and apply general skills related to communications and collaboration, including empathy, active listening, conflict management, and self-awareness
  3. Evaluate and apply engagement and persuasion skills in the SGO BELIEF framework (Break ice, Explore situation, Listen with empathy, Inform to educate, Evaluate & assure, Follow-up), and the Transtheoretical Model of health behavioural changes
  4. Evaluate and apply the suitability of various national schemes to support seniors in healthcare; financial assistance; caregiving, home improvement & mobility; and retirement & care planning
  5. Synthesise reflexive learning to develop character and empathy, fostering personal effectiveness


4 Units. As this course spreads over up to a year, it will count 2 Units in the first semester and the other 2 Units in the following semester. Thus, students can always register for these courses on top of their usual planned workload of 20 Units or so, without breaching workload cap per semester. 

Grading. Graded. Students will be assigned an In-Progress (IP) grade in the first semester and will receive their final grade upon the completion of the course.

Delivery and Assessment. There are no final exams. Students are required to watch pre-recorded online lectures, attend three face-to-face tutorials, and carry out service work. They will be assessed through submitting a service portfolio. In addition, students will go through about 12-14 hours of AIC SGA training.

Commitment Duration. 60-80h of service work spread over one year, comprising of:

  • Scheduled door-to-door outreach to seniors at assigned service areas in 4-hourly sessions in pairs
  • Trainings conducted by Agency

Roles and Responsibilities. Students will conduct scheduled door-to-door outreach to seniors in pairs:

  • Build trust and rapport with seniors
  • Promote and communicate healthy lifestyle and good management practices for health and well-being through available governmental health and social support schemes, such as active ageing programmes, befriending services, care & support services, and digital tools & skills
  • Make notes of visits for SGO staff to follow-up with seniors

 Service Work Requirements

  • Singapore Citizen or Permanent Resident of Singapore, with valid SingPass account
  • Ability to speak basic Malay, Tamil, or Chinese dialects is a bonus but not a requirement

Service Work Locations (To be updated for AY24/25 Sem 1)

Students may book their preferred service work location via DCR. The service areas and timings will be available in due course. Booking will be granted on a first come, first serve basis.

First Semester



0 - 1

Service Work Registration

  • After successful enrolment into the course, submit information needed for SGA registration via Qualtrics (link will provided).
  • Students will book their preferred service work locations and timings (TBC, to be confirmed in due course) and PHV training (TBC) (1 session only) via the Dynamic Course Registration (DCR) System in EduRec ( in Week 1. 
  • Booking will be granted on a first come, first serve basis and students should study the possibilities (linked above) before DCR opens. Students will be prompted by email and uNivUS notification upon successful bookings.

1 - 2

Silver Generation Ambassadors (SGA) Online Registration

Students will be contacted by AIC staff to register as SGAs online

Tutorial Registration

Students will register for a tutorial group via CourseReg, and can refer to NUSMods for details.

1 - 4

Online Lectures

Students will complete pre-recorded online lectures to equip themselves with an understanding of the social landscape they are engaging and relevant skills for service work.

Agency Training

Students register for their preferred AIC training dates (TBC) for the  PHV via the DCR. In the event that students are unable to attend due to valid reasons, students are to approach their AIC supervisor for alternate dates.

Indicative Agency training schedule (TBC)

Component                                                        To take note                             
Introduction (E-video on Canvas)               

Complete before PHV Training

Government schemes (E-learning)

Complete before starting OJT

Preventive Health Visit (PHV) training (1 session only)

Refer to the training locations and scheduled dates HERE

8h (9-6pm)   

Induction & Role-play 

Dates to be TBC

On-Job-Training (OJT)Recess Week onwards

**The 60-80 service hours includes up to about 15 hours agency training (e-learning & F2F) and service work, spread out over up to one year.  

Tutorials 1 & 2

Students will attend face-to-face tutorials in Weeks 3 and 4 on campus. Each tutorial is 2h in duration. The finalised service work locations will be announced by then.


Service Work

Students will pair up for outreach done in 4-hour blocks. The first few sessions will be mentored by a SGO staff or senior volunteer. NUS tutors may conduct an on-site check in with students.

Submission of mid-service reflection

Students will submit a reflection paper on their service experience thus far.

Second Semester




Service Work

Students will continue with their service sessions, which may extend into the Special Terms.


Tutorial 3

Students will attend a final tutorial on campus to share and reflect on their experiences, and wrap up the course.


Submission of Service Portfolio

Students will submit a service portfolio covering their entire service period.

Please click here for FAQ (frequently asked questions).

For further enquiries, please contact the GEN2061 team:

Course Lead

Dr Anne Chong (

Course Tutors

Ms Nursafiqah Saad (

Ms Loo Chuan Jie (

See you in Support Healthy AgeingSG!

Updated on 9 Jan 2024

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