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If you encounter a Turnitin Error with the following message:

Sorry, we could not process your request.

Due to inactivity, your session has expired. To continue using Turnitin, please fully close and re-enter this assignment. Refreshing your browser will not resolve this issue.

Please clear your web browser's cache and try accessing the Turnitin submission folder again.

Instructions for clearing your web browser's cache differ based on your combination of operating system and web browser.

You can search for specific instructions for your web browser online.

Alternatively, you may try this third-party site - - which has instructions for common combinations of operating systems and web browsers.

Link above provided on this page as information only.

CIT does not warranty the use nor guarantee the accuracy of the website.

Please be aware the website above has its own privacy policy.

If clearing cache does not work, you can:

  • try a different web browser, or
  • contact Turnitin support via the Helpdesk on the bottom right of the error message.

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