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After installing Examplify, you might run into errors when trying to launch it.



For Windows, this is the error message you may see:



For Mac, this is the error message you may see:


Please take note:

Before proceeding to update your Operating Systems, 

1) Check if you have purchased any software licensed such as Microsoft Office/Adobe etc.

2) If yes, you have purchased the licensed software, please checked that it can run on the Mac OS version that you are going to upgrade. 


To resolve these errors:

  • For Windows users
    Examplify is only compatible with Operating System: 32-bit and 64-bit versions of Windows 10. Please update your Operating Systems to Windows 10.

  • For Mac users
    Examplify is compatible with Operating Systems: OS X 10.13 (High Sierra), OS X 10.14 (Mojave), macOS Catalina (10.15).
    Only genuine versions of Mac Operating Systems are supported.
    Please upgrade to the next version of your Mac OS.
    - Example: if your mac is 10.11.6 upgrade to  OS X 10.13 (High Sierra),

    How to upgrade your Mac OS?


    Step 1: Go to https://support.apple.com/en-us/HT208969
    Step 2: Go to Apple Icon and click on "About this Mac” 

              

    Step 3: Find out what is your Mac specs info

             

    Step 4: Check compatibility
        

    Step 5: If your device meets the compatibility, before proceed to upgrade, please BACKUP ALL YOUR FILES.

    Step 6: Click on the link "Get macOS High Sierra". It will open in the App Store. Download and Install. 



    Step 7: Then proceed to http://www.examsoft.com/nus to download and install Examplify. Refer to this link on How do I login to the Examsoft web portal?


For more information on Examplify device minimum system requirements, please refer to https://wiki.nus.edu.sg/display/DA/Device+Minimum+System+Requirements





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