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NUS Customer Advantage Wiki

The NUS Customer Advantage programme aims to provide customers with a channel for feedback on the level of service that has been rendered to them. The programme is managed by the Organisational Excellence Office (OEO), with partners from offices, departments and faculties across the University.

At the heart of the NUS Customer Advantage programme is a Distributed Feedback Management System called qCare. qCare was developed by an in-house I.T developer and maintained by the NUS Quality Service Manager (QSM).

qCare Version Updates

Version 1.0

  • New ability to search through cases for keywords
  • New ability to export raw data to Excel worksheet
  • New dashboard feature to calculate average service recovery rating

Getting started

Frequently-Asked Questions

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Please note

Why this Wiki?

The NUS Customer Advantage programme is a constantly-evolving initiative that revolves around an in-house administration system called qCare. This wiki is provided as a value-added service to departmental QSMs who are partners to OEO, and will provide useful information on qCare's evolving features, standards on service recovery, etc.

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