E-mail
IN-HOUSE COURSE
Step on Best Practices: Benchmarking
https://staffportal.nus.edu.sg/staffportal/quality/operational-excellence/benchmarking.html
BOOKS
Camp, R. C. (1989). Benchmarking: the search for industry best practices that lead to superior performance, Quality Press.
Jackson, N. and H. Lund (2000). Benchmarking for Higher Education. Philadelphia, SRHE & Open University Press.
Smith, H., M. Armstrong, et al., Eds. (2004). Handbook of Benchmarking and Threshold Standards in Higher Education. New Delhi, Crest Publishing House.
Stapenhurst, T. (2009). The Benchmarking Book: A How-to-Guide to Best Practice for Managers and Practitioners. Oxford, Butterworth-Heinemann.
INTERNET RESOURCES
Global Benchmarking Network (GBN)
http://www.globalbenchmarking.org/
The benchmarking exchange
BPIR.com
Singapore Quality Award
http://www.spring.gov.sg/QualityStandards/be/bea/Pages/ singapore-quality-award.aspx
Baldrige National Quality Programme
European Foundation for Quality Management (EFQM)
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