Step on Best Practices: Benchmarking
Camp, R. C. (1989). Benchmarking: the search for industry best practices that lead to superior performance, Quality Press.
Jackson, N. and H. Lund (2000). Benchmarking for Higher Education. Philadelphia, SRHE & Open University Press.
Smith, H., M. Armstrong, et al., Eds. (2004). Handbook of Benchmarking and Threshold Standards in Higher Education. New Delhi, Crest Publishing House.
Stapenhurst, T. (2009). The Benchmarking Book: A How-to-Guide to Best Practice for Managers and Practitioners. Oxford, Butterworth-Heinemann.
Global Benchmarking Network (GBN)
The benchmarking exchange
Singapore Quality Award
Baldrige National Quality Programme
European Foundation for Quality Management (EFQM)